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Faqs

Account

I’ve forgotten my password

To reset your password please visit the login section of our website and click on forgot password.

How do I change my e-mail settings?

You can unsubscribe from our emails by clicking the unsubscribe link at the bottom of our emails. Alternatively, you can visit your account settings page at any time.

How do I change my account settings?

To change your account settings or personal details, you can log in to your Rehaus.co.uk account and visit your account settings page at any time.

Product

How do I know that your products are authentic?

All of our products go through a stringent process of authentication to ensure the Rehaus guarantee is given. Each of our pieces typically features an attribution mark, including stamps and labels. For items that are older in age and where a label was not provided, our team of product  experts seek to establish and corroborate attribution using archival documentation such as vintage catalogs, designer records, or other  sources.

Can I request for an item to be upholstered in a colour of my choice?

Our items have been lovingly restored for resale and thus are likely to have been reupholstered already. 

For any other items we will consider upholstery requests on a case by case basis. Please email support@rehaus.co.uk with the details of the product you wish to enquire about.

I can’t see what I am looking for?

If there is a specific piece you are looking for please get in touch with us at support@rehaus.co.uk and we will be very happy to help.

If you were after an item that has been sold, please get in touch and we can let you know if we get something similar back in stock.

Do you have a showroom?

As an e-commerce business we do not have a showroom, but if you have a question regarding any of our products please do not hesitate to contact a member of our sales team atsupport@rehaus.co.uk

Payment

Can I make an offer on a product?

All of our items are valued by our highly experienced product team; we strive to provide competitive prices for all our items listed, offering great value on designer brands and unique pieces. As such, we are unable to accept offers on our pieces, but please sign up to our newsletter for special offers and promotions.

Can I reserve an item?

We offer reservations on a case by case basis and for a maximum of 5 days. Please emailsupport@rehaus.co.ukto enquire about individual products.

Do prices include VAT?

All prices quoted on our website are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the UK, please contactsupport@rehaus.co.uk

Delivery & Returns

I need something delivered urgently, can you help me?

Absolutely, please get in touch with us providing the product details and delivery requirements and we will see how we can help you.

What is your returns policy?

Please visit the returns policy section that can be foundhere.

Your website says there is a minimum order value of £500 associated to free delivery. How much will I pay for delivery for an order value of under £500?

Your website says there is a minimum order value of £500 associated to free delivery. How much will I pay for delivery for an order value of under £500?

What delivery areas does 'Mainland GB' cover?

Everything in the United Kingdom excluding Northern Ireland.

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