HOW IT WORKS
Buy with Confidence
STEP I
Every piece on REHAUS is eligible.
Live with Your Design
STEP II
Enjoy it in your home. Once you’ve owned it for 9 months, you’re eligible to exchange. (We aim to drop this requirement in due course).
Return & Assess
STEP III
Send your piece back in its original condition for full credit. If refurbishment is needed, we deduct the cost. A collection fee only applies when you’re not swapping for a new piece.
Swap in One Step
STEP IV
Found your next design? We’ll deliver it and collect the old one in the same visit—no collection fee, and your credit goes straight toward the new purchase.
Furniture That Moves With You
Your life changes. Your taste changes. Now your furniture can change too.
With REHAUS Exchange, every purchase becomes an asset, not a liability, and your home becomes as flexible as you are.
Previously Exchanged
Faqs
Categories
Exchange
When can I exchange my piece?
After you’ve owned your piece for at least 9 months, you’re eligible for exchange.
How much credit will I get?
If your piece is still in its original condition, you’ll receive 100% of your original purchase price in store credit.
If refurbishment is required, we’ll deduct the cost of that work from your credit.
Do I have to pay for collection?
- If you’re only exchanging (without buying a new piece), a collection fee applies.
- If you’re buying a new piece at the same time, we’ll deliver your new purchase and collect the old one in a single visit — no collection fee.
How do I use my credit?
- If you’re buying something new at the same time, your credit will be applied as a partial refund against that order.
- Otherwise, you’ll receive store credit to use on any future REHAUS purchase.
What if my piece is damaged?
We can still accept it, but the cost of repair or refurbishment will be deducted from your credit.
What if I’m not in UK
Sorry, Forever Exchange is currently only available to REHAUS customers in UK (excluding Northern Ireland and other non-mainland areas).
Collection
Do I need to package my furniture for collection?
Our dedicated team will bring all necessary packing materials to ensure safe transport. However, any extra protection is always appreciated. We recommend:
- Bubble wrapping corners and edges
- Protecting fragile surfaces
This helps keep your items in perfect condition during transit."
Where will my item go and will you store it for me?
All items will be taken to the Rehaus warehouse where they will be stored, safely, until they are sold.
Are my items insured?
Yes. From the moment your items leave your house they are insured, until they arrive with the person who has bought them.
How long will it take you to list my item on your website?
This process can take up to 30 days, depending on when we collect the item from you, and how much restoration or cleaning it requires.
If I change my mind, can I have my item back?
As long as your item hasn’t sold yet then yes, you can have your item back. But if you want your unsold item back after the end of the 14-day cooling off period but before the 180-day consignment period is over, there will be an administrative fee of 25% plus VAT of what our estimated profit would have been on the item (based on a sale being made at the selling price on the date of cancellation as listed onwww.rehaus.co.uk). You will need to pay this prior to organising its collection. Please speak to our team who might be able to help you coordinate delivery. See our terms for more details on cancellation, in particular how the profit is calculated.
Got More Questions?
Send us your inquiry via the form below and we will get back to you within 24hrs.
